Supply Plus
Terms & Conditions
for Schools

Terms and Conditions of Business

‍Supply Plus

A trading name of Plymouth Learning Partnership CIC ("Supply Plus", "we", "us", "our")

These Terms and Conditions govern the provision of temporary teaching and education staffing services by Supply Plus to schools, academies, multi-academy trusts and other educational establishments ("Client", "School", "you", "your").

By placing a booking with Supply Plus, the Client agrees to be bound by these Terms and Conditions.

1. Our Services

Supply Plus provides temporary teachers, teaching assistants, cover supervisors and other education professionals to schools and educational establishments throughout Devon and Cornwall.

We will use reasonable endeavours to provide suitable personnel to fulfil the Client's requirements but do not guarantee the availability of any particular individual.

2. Bookings

Bookings may be made by telephone, email, voicemail or other agreed communication methods.

There is no booking cut-off time. Requests received outside normal business hours, including overnight emails and voicemail messages, will be processed as soon as reasonably practicable on the next working day.

All bookings are subject to supply worker availability.

3. Cancellations

If a Client wishes to cancel a booking, notification must be received by Supply Plus before 5:00pm on the working day preceding the booking date.

Where cancellation is received after 5:00pm on the preceding working day, or where the supplied worker attends the School as arranged, Supply Plus reserves the right to charge the full daily fee or such proportion as is reasonable in the circumstances.

4. Charges and Invoices

The Client agrees to pay the charges notified by Supply Plus for the services provided.

Invoices will be issued following the provision of services unless otherwise agreed in writing.

All charges are exclusive of VAT where applicable.

5. Payment Terms

Payment must be made within 14 days of the invoice date.

If payment is not received by the due date, Supply Plus reserves the right to:

Charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998; Suspend further bookings until outstanding amounts are settled; and Recover any reasonable costs incurred in collecting overdue debts.

6. Invoice Queries

Any query relating to an invoice must be raised promptly upon receipt.

For all invoice and payment enquiries, please contact: finance@plpcic.co.uk

The Client remains responsible for paying any undisputed portion of an invoice within the agreed payment period.

7. Teacher Transfer and Direct Employment

Where a teacher introduced by Supply Plus is engaged directly by the Client, whether on a permanent, fixed-term, temporary, consultancy, self-employed or any other basis, during an assignment or within 6 weeks of the end of the most recent assignment arranged by Supply Plus, the Client shall notify Supply Plus immediately.

In accordance with the Conduct of Employment Agencies and Employment Businesses Regulations 2003, where the Client wishes to engage the teacher directly, Supply Plus may charge a Transfer Fee.

As an alternative to paying a Transfer Fee, the Client may elect to continue engaging the teacher through Supply Plus for an Extended Period of Hire of 6 weeks from the date of notification. Upon completion of the Extended Period of Hire, the Client may engage the teacher directly without further charge.

The Transfer Fee payable shall be notified to the Client upon request and shall be calculated by reference to the anticipated remuneration and duration of the direct engagement.

For the avoidance of doubt, this clause applies where:

The Client engages the teacher directly;

The teacher is engaged by any associated school, academy trust, local authority, or organisation connected with the Client; The teacher is engaged through another employment business or recruitment agency following introduction by Supply Plus. The Client shall provide Supply Plus with all information reasonably requested to calculate any applicable Transfer Fee.

Nothing in this clause shall affect any rights or obligations arising under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

8. Client Responsibilities

The Client shall:

Provide a safe working environment;

Comply with all applicable health and safety legislation; Provide appropriate information regarding their safeguarding procedures; Provide appropriate information regarding their GDPR policy; Ensure supplied personnel are treated fairly and professionally; Notify Supply Plus of any concerns regarding performance, conduct or safeguarding matters without delay.

9. Safeguarding

Supply Plus is committed to safeguarding and promoting the welfare of children and young people and expects all staff, workers and clients to share this commitment.

All personnel supplied by Supply Plus will be subject to appropriate recruitment, vetting and compliance checks, including identity verification, employment history checks, qualification verification, enhanced Disclosure and Barring Service (DBS) checks and any other checks required by law or statutory guidance.

Supply Plus operates in accordance with the safeguarding requirements applicable to educational settings in England, including the latest version of Keeping Children Safe in Education (KCSIE) and any subsequent updates or replacement guidance issued by the Department for Education.

The Client is responsible for ensuring that supplied personnel are provided with relevant safeguarding information, including local safeguarding procedures, child protection policies, staff codes of conduct, and details of the Designated Safeguarding Lead (DSL) upon commencement of an assignment.

The Client shall notify Supply Plus immediately of any safeguarding concerns, allegations, incidents, investigations, referrals, or complaints relating to any supplied worker so that appropriate action can be taken in accordance with statutory guidance and safeguarding procedures.

Both parties agree to cooperate fully in relation to any safeguarding matter and to comply with all applicable safeguarding legislation, statutory guidance, and regulatory requirements.

10. Liability

Supply Plus shall exercise reasonable care in the selection and introduction of personnel.

Except where liability cannot legally be excluded, Supply Plus shall not be liable for:

Any indirect or consequential loss; Loss of profit, revenue, reputation or opportunity; Any loss arising from acts or omissions of supplied personnel whilst under the supervision, direction or control of the Client.

The Client remains responsible for the supervision and management of supplied personnel during the assignment.

11. Confidentiality

Both parties agree to keep confidential any information obtained during the course of the business relationship and shall not disclose such information except where required by law.

12. Data Protection

Both parties shall comply with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Any personal data shared between the parties shall be processed only for legitimate business purposes and in accordance with applicable law.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

14. Changes to These Terms

Supply Plus reserves the right to amend these Terms and Conditions from time to time. The latest version will be published on our website and will apply to future bookings.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.